Take your management and customer experience to the next level 🚀
Hubspot Customer Service & the inbound method
HubSpot Service Hub™
The all-in-one B2B & B2C customer service platform
Today's customers demand fast & personalized responses, and always-on service, across multiple channels (social, chat, email, phone, etc). Most customer support teams struggle to meet these expectations because their tools and data come from disparate, unstructured sources.
The Service Hub connects all customer service data and channels into a single CRM platform, enabling you to easily support your customers, build loyalty and grow your customer base. The result: better customer service management and satisfied customers at every stage of the buying journey and experience .
THE BEST ALL-IN-ONE CUSTOMER SERVICE TOOL
Features
HubSpot's Hub service includes conversation tools, a shared inbox, support automation, knowledge base functionality, customer feedback and custom surveys, reporting, a customer portal, conversational guides and more, all of which leverage a CRM to provide your organization with a unified view of every customer interaction.
CERTIFIED HUBSPOT PARTNERS
HUBSPOT PARTNER AGENCY
Structure the growth of your business by establishing a precise strategic plan that allows its development and generates a rapid and measured return on investment.
CRM | Sales Hub | Marketing Hub | Service Hub | Operations Hub | Automation | Integrations
Integrated CRM
Get all the context you need to help your customers succeed. Automatically track information about your customers and their interactions with your company in a single information hub that your entire team can access.
Customer portal & ticketing system
Empower your customers to own their experience with a secure customer portal. Your portal facilitates ticket-related conversations between customers and representatives. Problems are resolved more quickly.
Customer satisfaction surveys
Determine your customers' satisfaction levels. Send out Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score surveys, or other custom surveys, to get feedback that will help you improve the customer experience. (CSAT & NPS)
Knowledge base
Reduce the number of requests to support by allowing customers to access information in a self-service manner. Turn frequently asked questions into a knowledge base, where they can search for articles, videos and documentation.
Conversational Guides
Create a library of resources and guides to meet the needs of your customer service team. Automatically send recommended content to your team, when it's needed.
Omnichannel support
Ensure a quality customer experience regardless of the communication channel. Inbox allows you to quickly switch between channels by centralizing your channels, and interact with your customers wherever they are.
Task Management & Helpdesk
Use HubSpot for task and project management and make it easy for your teams to collaborate and be transparent. Ticket dispatch features allow you to prioritize urgent issues.
Meeting planner
Optimize your team's organization and efficiency by eliminating unnecessary appointment scheduling exchanges. The customizable meeting planner optimizes time and calendar management.
Customer Service Analytics & Forecasting
Access essential reporting data to deliver effective and authentic customer service with easy-to-use reports. Sales and customer service forecasting gives you an overview of your sales and support pipeline.
Shared Inbox
Connect team email, live chat, Facebook Messenger, and other channels to a universal inbox so your entire team has the visibility to manage and respond to conversations on a single interface.
Conversational intelligence
Automatically record the details of each call to understand your team's performance. Then identify coaching opportunities with AI-driven data.
Conversation API (beta)
Retrieve your conversation data from HubSpot to centralize your communication channels. Define transfer procedures according to your criteria and access a large amount of relevant data.
FAQ
Free tools and premium subscriptions that support your growth. Versions available from:
- 0 CAD /month (Free tools)
- 59 CAD /month (Starter)
- 585 CAD/month (Pro)
- 1600 CAD/month (Enterprise)
Let our team guide you in the appropriate package for your needs to avoid unnecessary expenses and maximize your implementation of the platform and its adaptation!
Customer service software is the central point of customer journey and experience management. It allows you to handle the onboarding of new customers, collect, organize and respond to customer service requests (tickets), and ensure the success and satisfaction of your customers (measurable through surveys).
While many customer service software products are designed for a specific type of use, Service Hub's ability to integrate with HubSpot's CRM platform makes it a unique, scalable solution. With features to deliver authentic, personalized customer service, Service Hub gives you the ability to prioritize the customer experience.
The Service Hub is not only powerful and easy to use, but also has the ability to prioritize customers through the different channels available to respond to them when and where they want. The Service Hub helps you contextualize and personalize interactions with your customers at every stage of their buying journey. And because the Service Hub includes HubSpot's CRM capabilities and seamlessly integrates with the Marketing Hub, Sales Hub, CMS Hub and Operations Hub, your team has a complete view of each customer. Finally, you can easily sync the Service Hub with over 1,090 custom integrations, from Jira to SurveyMonkey to Facebook Messenger, so your customer service team can bring together their tools of choice on one powerful and easy-to-use platform.
Service Hub, Marketing Hub, Sales Hub, CMS Hub and Operations Hub are designed as part of HubSpot's comprehensive CRM platform, designed to help businesses grow successfully. When you combine two or more software products, your data is automatically connected to the platform so you can more easily and efficiently track your prospects' buying journey, from their first visit to your site, to closing transactions, to retaining them.
HubSpot's award-winning support team is available to answer all your technical questions, whether you need help setting up your team or creating a sequence. Hub Starter Service customers have access to chat and email support, and Pro and Enterprise customers also receive phone support.
Absolutely. HubSpot offers a native integration with Salesforce that is easy to set up and use. It's available for both the Pro and Enterprise versions of Hub Service. Integrations with many other CRMs are also available in the HubSpot app marketplace.
Marketing
Interface view
Hubspot Modules
database of customers, companies, transactions
CRM
Advertising, email marketing, social networks, forms
Marketing
Transactions, forecasts, meetings, quotes, guides, documents
sales
Tickets, NPS, surveys, chat boxes, knowledge base, customer portal, live chat
Customer Service
data synchronization and ERP, advanced automation, advanced reporting
Operations
Hubspot, Zapier, Quickbooks, Microsoft Office 365, Google Cloud and more!
Integration and Automation
TRAINING, STRATEGY, PLANNING, IMPLEMENTATION, OPTIMISATION, Growth
BOFU Resources
Our Process
Certifications
customer experience, efficiency and accessibility
Why Hubspot?
HubSpot's centralized solution is not a collection of disparate applications. The entire platform was developed in-house to provide simple, consistent and customizable software based on a single information hub that allows your teams to build stronger relationships with your customers at every stage of the buying journey.
When the customer is at the heart of every business decision, aligning all of its teams becomes much easier.
All departments are working in the same direction
The Hubspot environment
As customer journeys become more complex, technology can help or hinder companies from delivering a remarkable experience.
Fragmented technology systems result in silos between teams, making it difficult to align them. A user experience that lacks fluidity, which drives down adoption rates
A rigid technology environment, which makes it unadaptable.
Leverage marketing, sales, customer service, content management and operations software.
Integration, automation and connectivity
Connect your business applications to HubSpot
HubSpot automation helps you effectively extend your marketing and sales reach, build customer loyalty through timely feedback surveys, and speed ticket resolution.
Discover and learn how to grow better by integrating HubSpot with over 100 applications and web services you use every day.
Get a demo.
What our customers say about us
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Through his agency BOFU, Marc-Antoine has offered us impeccable service by focusing on various short, medium and long term strategies for our company. Their attention to detail and understanding of our business environment is an important competitive advantage for us.
Marc- Antoine is great to work with. He is very responsive to the daily needs in marketing and has a wealth of knowledge on web based activity. He drives sales initiatives through social media and has the ability to expose activities and products directly to the retailer and end user. Marc is always willing to jump in and contribute to the goals of the organization. He is an asset to us and keeps me up to date with all market trends.
Thanks to the different marketing strategies we use, my sales are really solid. I never thought I would have such success with their coaching for my social networks, websites, advertising and Amazon. They have a long term vision for my products and services and an ingenious way to monetize my brand. I recommend X1000.
Great experience! Always satisfied by Marc-Antoine's professionalism! He knew how to meet all my requirements! With him, my website is very well referenced on Google!
A professional team that takes the time to accompany you in the development of your strategies on the web. A must for young and not so young companies! 🙌😄
Great customer service! I recommend it.