Take your management and customer experience to the next level 🚀

Hubspot Customer Service & the inbound method

HubSpot Service Hub™

The all-in-one B2B & B2C customer service platform

Today's customers demand fast & personalized responses, and always-on service, across multiple channels (social, chat, email, phone, etc). Most customer support teams struggle to meet these expectations because their tools and data come from disparate, unstructured sources.

The Service Hub connects all customer service data and channels into a single CRM platform, enabling you to easily support your customers, build loyalty and grow your customer base. The result: better customer service management and satisfied customers at every stage of the buying journey and experience .

THE BEST ALL-IN-ONE CUSTOMER SERVICE TOOL

Features

HubSpot's Hub service includes conversation tools, a shared inbox, support automation, knowledge base functionality, customer feedback and custom surveys, reporting, a customer portal, conversational guides and more, all of which leverage a CRM to provide your organization with a unified view of every customer interaction.

CERTIFIED HUBSPOT PARTNERS

HUBSPOT PARTNER AGENCY

Structure the growth of your business by establishing a precise strategic plan that allows its development and generates a rapid and measured return on investment.

CRM | Sales Hub | Marketing Hub | Service Hub | Operations Hub | Automation | Integrations

See our partner page in the HUBSPOT registrar

Learn more about our HubSpot partnership

Integrated CRM

Get all the context you need to help your customers succeed. Automatically track information about your customers and their interactions with your company in a single information hub that your entire team can access.

Customer portal & ticketing system

Empower your customers to own their experience with a secure customer portal. Your portal facilitates ticket-related conversations between customers and representatives. Problems are resolved more quickly.

Customer satisfaction surveys

Determine your customers' satisfaction levels. Send out Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score surveys, or other custom surveys, to get feedback that will help you improve the customer experience. (CSAT & NPS)

Knowledge base

Reduce the number of requests to support by allowing customers to access information in a self-service manner. Turn frequently asked questions into a knowledge base, where they can search for articles, videos and documentation.

Conversational Guides

Create a library of resources and guides to meet the needs of your customer service team. Automatically send recommended content to your team, when it's needed.

Omnichannel support

Ensure a quality customer experience regardless of the communication channel. Inbox allows you to quickly switch between channels by centralizing your channels, and interact with your customers wherever they are.

Task Management & Helpdesk

Use HubSpot for task and project management and make it easy for your teams to collaborate and be transparent. Ticket dispatch features allow you to prioritize urgent issues.

Meeting planner

Optimize your team's organization and efficiency by eliminating unnecessary appointment scheduling exchanges. The customizable meeting planner optimizes time and calendar management.

Customer Service Analytics & Forecasting

Access essential reporting data to deliver effective and authentic customer service with easy-to-use reports. Sales and customer service forecasting gives you an overview of your sales and support pipeline.

Shared Inbox

Connect team email, live chat, Facebook Messenger, and other channels to a universal inbox so your entire team has the visibility to manage and respond to conversations on a single interface.

Conversational intelligence

Automatically record the details of each call to understand your team's performance. Then identify coaching opportunities with AI-driven data.

Conversation API (beta)

Retrieve your conversation data from HubSpot to centralize your communication channels. Define transfer procedures according to your criteria and access a large amount of relevant data.

FAQ

Free tools and premium subscriptions that support your growth. Versions available from:
- 0 CAD /month (Free tools)
- 59 CAD /month (Starter)
- 585 CAD/month (Pro)
- 1600 CAD/month (Enterprise)

Let our team guide you in the appropriate package for your needs to avoid unnecessary expenses and maximize your implementation of the platform and its adaptation!

Get a free exploratory call!

Customer service software is the central point of customer journey and experience management. It allows you to handle the onboarding of new customers, collect, organize and respond to customer service requests (tickets), and ensure the success and satisfaction of your customers (measurable through surveys).

While many customer service software products are designed for a specific type of use, Service Hub's ability to integrate with HubSpot's CRM platform makes it a unique, scalable solution. With features to deliver authentic, personalized customer service, Service Hub gives you the ability to prioritize the customer experience.

The Service Hub is not only powerful and easy to use, but also has the ability to prioritize customers through the different channels available to respond to them when and where they want. The Service Hub helps you contextualize and personalize interactions with your customers at every stage of their buying journey. And because the Service Hub includes HubSpot's CRM capabilities and seamlessly integrates with the Marketing Hub, Sales Hub, CMS Hub and Operations Hub, your team has a complete view of each customer. Finally, you can easily sync the Service Hub with over 1,090 custom integrations, from Jira to SurveyMonkey to Facebook Messenger, so your customer service team can bring together their tools of choice on one powerful and easy-to-use platform.

Service Hub, Marketing Hub, Sales Hub, CMS Hub and Operations Hub are designed as part of HubSpot's comprehensive CRM platform, designed to help businesses grow successfully. When you combine two or more software products, your data is automatically connected to the platform so you can more easily and efficiently track your prospects' buying journey, from their first visit to your site, to closing transactions, to retaining them.

HubSpot's award-winning support team is available to answer all your technical questions, whether you need help setting up your team or creating a sequence. Hub Starter Service customers have access to chat and email support, and Pro and Enterprise customers also receive phone support.

Absolutely. HubSpot offers a native integration with Salesforce that is easy to set up and use. It's available for both the Pro and Enterprise versions of Hub Service. Integrations with many other CRMs are also available in the HubSpot app marketplace.

Clients who combine the Marketing Hub and CMS Hub see a 183% increase in inbound leads compared to clients who only use the Marketing Hub.

Our Process

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EXPLORATION

Our process always starts with a phone call, a virtual meeting or a face-to-face meeting. We want to take the time to get to know you and learn more about your business, its needs and objectives.

This will allow us to identify the value we can bring to it.

Certifications

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customer experience, efficiency and accessibility

Why Hubspot?

HubSpot's centralized solution is not a collection of disparate applications. The entire platform was developed in-house to provide simple, consistent and customizable software based on a single information hub that allows your teams to build stronger relationships with your customers at every stage of the buying journey.

When the customer is at the heart of every business decision, aligning all of its teams becomes much easier.

All departments are working in the same direction

The Hubspot environment

As customer journeys become more complex, technology can help or hinder companies from delivering a remarkable experience.

Fragmented technology systems result in silos between teams, making it difficult to align them. A user experience that lacks fluidity, which drives down adoption rates

A rigid technology environment, which makes it unadaptable.
Leverage marketing, sales, customer service, content management and operations software.

Integration, automation and connectivity

Connect your business applications to HubSpot

HubSpot automation helps you effectively extend your marketing and sales reach, build customer loyalty through timely feedback surveys, and speed ticket resolution.

Discover and learn how to grow better by integrating HubSpot with over 100 applications and web services you use every day.
Get a demo.

What our customers say about us

I have had my best season in the history of the company year after year for 3 years now! I sold my snow removal business and thanks to Bofu's marketing know-how, I can concentrate on my specialty: hydroseeding. Thanks guys!

Pierre-Luc Beaulne, President of Hydro-Pro Seeding